Overview
Most furniture, which is made or altered, is done so specifically for you (including Arabic Seating, Footstools, Tables and Mirrors). Products that are made specially custom made for you, it may not be cancelled by you, either before or after delivery.
All furniture that is not made specifically for you is eligible for a 14 day cooling off period. We cannot insure All refunds will be paid within 30 days of the cancellation. If you cancel the order after delivery for any other reason than that the goods are faulty or don’t comply with your order returns must be paid for by the buyer to our registered address. Raha Seats may ask for you to return the furniture.
Time of collection is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct or indirect loss of profits, other financial loss, including storage charges or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Raha Seats or delay due to any reasonable rescheduling of delivery.
Like all bespoke made-to-measure services what your buying is made just for you and non-refundable, saying that in the unlikely case that there’s something your’e dissatisfied with please notify us and well try our best to rectify the issue.
You have up to 14 days from the day you receive the goods to notify us with anything that your not satisfied with. If 14 days have passed since you’ve received the goods then we can’t offer you a resolution.
For all item’s that are not custom/ bespoke they are eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
non-returnable items:
- Made-to-Measure Seating
- Custom/Bespoke products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rahaseat.co.uk.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rahaseat.co.uk
Shipping returns
To return your product, you should email us at info@rahaseat.co.uk and we’ll give you a specified address to return your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {info@rahaseat.co.uk} for questions related to refunds and returns.