Who we are

Raha Seating (“Raha Seats”, “we”, “our”, “us”) is committed to ensuring the privacy of our site visitors and customers (“you”, “your”, “yours”) at all times. This Privacy Policy guides how we collect, store and use the information you provide us with. By registering with us you are accepting and consenting to the practices set out in this Privacy Policy and to our Terms and Conditions of Trading..

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Who will we share this information with?
It may be necessary to disclose personal information to third parties in order to provide a service to you, for instance, when arranging delivery of products. From time to time we may also employ third party business partners to collate site statistics relating to the number of visitors to our site, duration of page view, and other general information of a non-personal nature. We also employ a third party to distribute our e-newsletter which is sent out periodically to all registered members of Raha Seats and in order to do this they will require access to email addresses. These third parties will be instructed to fully comply with the Raha Seats Privacy Policy set forth herein

Communication with you
All members, by registering, consent to receive (by post, email or telephone) communication from us, which we think may be of interest to you. We may also send you marketing from third party organisations which we think may appeal to you, however, this information will be sent by us on their behalf: third parties will not have access to your information.

Opting out
All Raha Seats members have the option to opt-out of receiving communications from us. If you wish to opt out please send an email to info@rahaseats.co.uk

Cookies
Cookies are small pieces of information, which your browser stores on your computers hard drive. Our cookies allow us to provide you with a better and more personalized service. Most browsers are set to accept cookies, however, it is generally the case that you can alter the settings of your browser to stop automatic acceptance of cookies. Doing this will not affect your ability to purchase items on our site.

Keeping you up-to-date
By using our website you consent to the collection and storage of information as set out in this policy. If we make any changes to the policy they will be posted here so you can always keep up to date with how we collect, store and under what circumstances we disclose information.

Compliance with the General Protection of Data Regulations (GDPR)

Our commitment to our customers is that we will collect and store only the following personal data.

Name and residential address

Contact telephone numbers

E mail address

Copies of orders, acknowledgements and invoices.

We will use this data to contact you to arrange manufacturing and delivery of your orders and to advise you of previous transactions should you require customer service in the future. i.e. new cushion interiors, replacement thin mattress protectors, cushion covers, or re-upholstery.

We may from time to time advise you by mail or email of sales promotions, new product launches where we often advise existing customers first so that they get priority of the best terms.

We will not retain any financial personal data such as credit or debit card numbers, banking details. We do not collect any information from third party credit reference agencies. We do not collect data from our websites as to which products you have viewed.

We do not record or monitor telephone calls.

We will not share any of your personal data with any other organisation.

We store this data securely on our in-house computer server which is also backed up by our computer software company.

You have the right to object to how we use your personal data. You have the right of access and to correct, delete or restrict the use of the data.

If you require us to delete your data from our database please write to us at the above address or email us at info@rahaseats.co.uk However, please bear in mind that if we delete any data we will not be able to assist you with enquiries about your purchases as all the data will be erased.

Contacting us

We are always more than happy to hear from our customers. Our preferred method of communication is via email to info@rahaseats.co.uk