Terms & Conditions

Raha Seats and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Raha Seats, you accept these conditions. Please read them carefully. In addition, when you use any current or future Raha Seats service, visit or purchase from any business affiliated with us, whether or not included in the Raha Seats Website, you also will be subject to the guidelines and conditions applicable to such service or business. Additional terms and conditions apply to sales made through our Internet/­Website, as set out below in Clause 9

These pages are designed to assist you with your purchase

The Electronic Commerce (EC Directive) Regulations 2002 and The Consumer Protection (Distance Selling) Regulations 2000.

Data Protection Act 1998 and Privacy

1. Product Specifi­cations

1.1 We have a policy of continuous product development and reserve the right to amend the specification and price of products without prior notice in relation to future sales.

1.2 Goods supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the display model.

1.3 Some furniture is made from quality natural wood. Some woods will mellow with age and exposure to sunlight.

1.4 We will endeavour to match the colour and texture of the fabric of your seating to the samples chosen as accurately as possible, but variations in both the colour and texture may occur.

1.5 Some self-assembly may be required on certain products.

2. Measurements

2.1 It is your respon­sibility to ensure that the furniture ordered will pass freely through into your room of choice. Our respon­sibility ends when the furniture reaches the kerbside; however our delivery team will endeavour to assist in taking the furniture to the room of your choice at the owners risk.

2.2 Please note that the delivery charge includes no allowance for the removal of doors, windows or other fixtures unless specifically stated on your order form.

2.3 Measurements supplied by customers for bespoke seating are done so at their own risk. We will try our best to manufacture to your measurements; however in the best interest of bespoke seating we may be required to alter the measurements slightly. Raha Seats can hold no respon­sibility for errors made by customers.

3. Prices

3.1 All prices are charged in £ sterling, prices may be subject to change without notice, but we will only alter the price after we have confirmed your order. If you have seen the price advertised in € / $ / or any other currency, all payments will still be processed in UK pounds, you may be charged a commission by your credit or debit card company for currency conversion. In the event of any refunds due these will be conducted in the same manner and we will not be liable for any fluctuation other than GBP.   

4. Payments

4.1 In the case of most goods, a minimum non-refundable deposit of 50% of the total amount payable is required to be paid on all bespoke orders placed. Some goods will require payment in full at the time of purchase.
4.2 We will contact you as soon as possible to advise you of your estimated delivery date and at this time the balance of any monies due will be payable. Please see clauses 5.1 and 5.2 for details. Only once we have received the balance of any monies due in cleared funds, will we be able to confirm your actual delivery date.

5. Delivery

5.1 For purchases from our Collections, we will contact you to arrange a delivery date when work on the furniture has begun in our workshop. We must be able to deliver the furniture into your home within 7 days thereafter. If we are unable to do so due to your default, we may make a charge for storing the furniture beyond this point, which is payable in advance. We will advise you of this charge at the relevant time. After the expiry of 2 months your order shall be cancelled and we shall return the balance of the monies due to you, less the non-refundable deposit and any storage charges payable.

5.2 We will deliver your goods on weekdays/weekends to any UK mainland address to your door, any deliveries inside the property is at the discretion of the delivery driver and we will not be liable for any consequent damage. Standard delivery is a two man delivery.

5.3 Any changes made by you to the content of your order will impact on your delivery date.

5.4 If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date, we reserve the right to charge you further for any subsequent deliveries.

5.5 You are responsible for providing a safe and reasonable means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe, then we will leave the goods in a safe place. You are obliged to provide any required parking permits in advance.

5.6 If we are unable to deliver the goods due to there being no safe or reasonable means of access to the place of delivery, we will leave the furniture in a safe place for the customer to take into the room of choice. if you feel that the furniture will not pass through and would like to cancel the order we shall be entitled to cancel your order and refund your payments less your non-refundable deposit (50%) and delivery charges.

5.7 If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof.

5.8 Time of delivery is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct,­ indirect loss of profits or other financial loss, including storage charges or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Raha Seats Ltd or delay due to any reasonable rescheduling of delivery.

5.9 Deliveries that are not through a door at ground floor level and/or which involve the use of winches or similar equipment or are through windows or across terraces will incur additional charges to be agreed before delivery.

5.10 All ‘Mainland UK Delivery’ paid by customers is for a standard delivery, this will be determined by Raha Seats. If you require a specific date or time additional charges may apply and will be agreed before delivery.

5.11 For all ‘Inter­national Orders’ we will not be held responsible for any damages that may occur during transit if you have not requested Transit Insurance.  It is your respon­sibility to check for damages before signing the Proof of Delivery.

5.12 Delivery to the following postcode areas may attract a slightly longer delivery lead-time: IV, AB, KY, DD, PH, PA, TR, EX, PL, TQ, DT, BH, SO, PO, BN, CT, GU, RH, TA.

6. Returns and Refunds

Most furniture, which is made or altered, is done so specifically for you (including Arabic Seating, Footstools, Tables and Mirrors). Products that are made specially custom made for you, it may not be cancelled by you, either before or after delivery.

All furniture that is not made specifically for you is eligible for a 14 day cooling off period. We cannot insure All refunds will be paid within 30 days of the cancellation. If you cancel the order after delivery for any other reason than that the goods are faulty or don’t comply with your order returns must be paid for by the buyer to our registered address. Raha Seats may ask for you to return the furniture. 

Time of collection is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct or indirect loss of profits,­ other financial loss, including storage charges or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Raha Seats or delay due to any reasonable rescheduling of delivery.

7. Guarantees

7.1 The provisions of this clause 7 apply in addition to your statutory consumer rights in relation to faulty or miss-described goods. These rights are not affected by the guarantee.

7.2 For the purpose of this clause 7 the guarantor is Raha Seats.

7.3 The majority of our furniture carry a 1-year warranty against faulty workmanship and/or faulty materials, with the exception of fillings and coverings. For all other furniture, the same guarantee is offered.

7.4 Guarantees may not be transferred.

7.5 These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or insects, or theft, or accidental damage or loss caused by a third party.

8. Claims Under Guarantee

8.1 In the event of a claim under guarantee occurring, please contact us, with the following information: – your name, contact number, address and a summary of the problem.

8.2 We will endeavour to repair the defective goods free of charge. If a repair is not possible you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund for that defect.

8.3 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the goods themselves. This does not affect your statutory rights.

8.4 Our guarantees limited to goods sold and retained in the United Kingdom (excluding Northern Ireland), and used solely for private and domestic purposes.

The following Terms and Conditions in this clause 9, apply only to purchases made through our Raha Seats Sales Team and Internet/Web www.­rahaseats.­co.­uk and will not apply to purchases made through our Store.

9. Orders

9.1 All of our furniture from the Arabic Seating, Footstools, Tables & Mirrors are made to your exact specification and therefore cannot be cancelled once we have accepted your order.

9.1.2 A minimum of 50% non-refundable deposit is required on bespoke orders for us to accept your order.

9.2 In respect of all other purchases you have the right to cancel up to 7 days after the delivery date. Please note all items must be returned in their original packaging (Including Bubble Wrap). Items which are not returned in their original packaging (Without Bubble Wrap), or have been assembled will not be collected and a charge may be levied to cover for costs of failed collection. Delivery charges are non-refundable unless the goods have been damaged by our courier.

9.2.1 Initial delivery charges will not be refunded with the exception of item(s) returned due to damage or a fault. A second delivery charge will be applied for the collection of the goods.

9.3 Should you require a refund or have any other query or complaint, please contact our Raha Seats Team.

9.4 The following clauses apply to our Internet site and Web/Internet Sales.

9.5.1 Our website has been designed for your convenience and if you have any comments, questions or queries, please contact us on info@rahaseats.co.uk.

9.5.2 We endeavour to display as accurately as possible the colour of products as they appear on the website. However we cannot guarantee that your monitor will accurately reflect the colour of the product delivered.

9.5.2 Some product displayed on our website will be for online purchases and promotions only and are not transferable to sales of our products through our store.

9.5.3 The contract shall not be concluded until we have received your valid credit card charge or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address that you have given during the registering procedure and upon ordering.

9.5.4 Every effort is made to ensure the complete accuracy of our website however some prices/­details may change from time to time and it is possible that errors may occur. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be held responsible for any losses incurred.

9.5.5 We are entitled to refuse any order placed by you.

9.5.6 To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.

9.5.7 Any material downloaded or otherwise obtained through the use of this website is done so at your discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.

9.5.8 We control and operate the website from our offices in England. Accordingly the laws of England and Wales govern claims relating to, and including the use of the website and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of any dispute between Raha Seats and you the laws of England and Wales will apply at all times.

9.5.9 The furniture you order is made specifically for you in the UK. Once successfully delivered and signed for, the furniture may not be returned nor will we provide any refund unless it is defective or has been accidentally damaged by us in the course of delivery.

9.5.10 The above do not affect your statutory rights.

9.6 The following clauses regarding Delivery apply to our Tele Sales and Internet site and web orders only.

9.6.1 We will contact you to arrange a delivery date as soon as we have manufactured/­received the product.

9.6.2 Standard Delivery is a two-man service.

9.6.3 Standard Delivery is a weekday/weekend delivery to any mainland UK address that is accessible by one of our standard delivery vehicles.

9.6.4 Non-standard deliveries by quotation – please email: info@rahaseats.co.uk.

9.6.5 Access. It is your respon­sibility to ensure that the furniture ordered will pass freely through into your room of choice. Our standard delivery charges include no allowance for removal of doors, windows or other fixtures.

10. Clearance/Sale Range

The following Terms and Conditions apply only to purchases from our Clearance/Sale Range. In the event of conflict, these Terms and Conditions set out in this clause 9 prevail.

10.1 Payment must be made in full at the time of the purchase.

10.2 Purchases will be delivered within 21 days from the date of purchase. You will be notified of the delivery date as soon as possible after the time of purchase. You may with the consent of the workshop arrange for collection of the goods yourself.

10.3 You should thoroughly inspect the furniture prior to purchase. No refunds will be given, unless the goods are faulty. The goods will still be subject to the terms of our standard guarantee, but the length of the guarantee set out in clause 7.3 is reduced to 1 year for all purchases from our Clearance Range, unless otherwise advised. This does not affect your statutory rights

11. Applicable Law

These Terms and Conditions of Trading are governed by and are to be construed in accordance with the laws of England and Wales.

Overview

Like all bespoke made-to-measure services what your buying is made just for you and non-refundable, saying that in the unlikely case that there’s something your’e dissatisfied with please notify us and well try our best to rectify the issue. 

You have up to 14 days from the day you receive the goods to notify us with anything that your not satisfied with. If 14 days have passed since you’ve received the goods then we can’t offer you a resolution.

For all item’s that are not custom/ bespoke they are eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

non-returnable items:

• Made-to-Measure Seating
• Custom/Bespoke products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@rahaseat.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rahaseat.co.uk

Shipping returns

To return your product, you should email us at info@rahaseat.co.uk and we’ll give you a specified address to return your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {info@rahaseat.co.uk} for questions related to refunds and returns.